Contact Us
Thank you for visiting ORDENLIO.
Our customer service team is available to assist with questions regarding products, orders, shipping, tracking, returns, refunds, and other store-related matters.
Customer Service
Email: service@ordenlio.com
We make reasonable efforts to respond to customer inquiries as promptly as possible during normal business operations.
When contacting us about an existing order, please include:
- Your full name
- Your order number
- The email address used to place the order
- A brief description of your question or issue
For damaged, defective, missing, or incorrect products, please also provide clear photographs or videos where appropriate so that we can review the issue efficiently.
Business Information
Brand: ORDENLIO
Legal Entity: METRO RICH LIMITED
Registered Business / Branch Name: GOOD IDEA DELUXE
Business Address:
Shop No. 1, L7, MegaBox, Enterprise Square Five
38 Wang Chiu Road
Kowloon Bay, Kowloon
Hong Kong
Returns
Please do not send products to our business address without first contacting our customer service team.
Return locations may vary depending on the product and fulfillment arrangements.
Once a return request has been approved, our customer service team will provide the applicable return instructions.
Customer Service: service@ordenlio.com