Privacy Notice
Last Updated: September 15, 2026
This Privacy Notice describes how ORDENLIO, an online retail brand operated by METRO RICH LIMITED (“ORDENLIO,” “we,” “us,” or “our”), collects, uses, discloses, and otherwise processes personal information when you visit ordenlio.com, make a purchase, communicate with us, or otherwise interact with our services.
Information We Collect
Depending on how you interact with ORDENLIO, we may collect different categories of personal information.
Contact Information
This may include:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Order and Transaction Information
This may include:
- Products purchased
- Order number
- Purchase history
- Shipping information
- Returns and refunds
- Transaction status
Payment Information
Payments are processed through third-party payment service providers.
We may receive information relating to a transaction, but we do not necessarily receive or store complete payment card numbers.
Customer Service Information
When you communicate with us, we may collect messages, photographs, videos, return requests, product questions, complaints, and other information you voluntarily provide.
Device and Usage Information
When you visit our website, we and our service providers may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- General location derived from IP address
- Pages viewed
- Products viewed
- Links clicked
- Referring websites
- Shopping and checkout activity
- Advertising interactions
- Cookie identifiers
- Similar device or advertising identifiers
How We Use Personal Information
We may use personal information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and tracking
- Provide customer service
- Handle returns, refunds, and replacements
- Maintain and improve our website
- Personalize customer experiences
- Detect and prevent fraud, misuse, and security incidents
- Comply with legal and regulatory obligations
- Conduct analytics
- Measure advertising performance
- Attribute purchases or other conversions to advertising campaigns
- Provide or measure advertising where legally permitted
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies.
These technologies may be used to:
- Operate and secure the website
- Remember preferences
- Understand website usage
- Conduct analytics
- Prevent fraud
- Measure advertising effectiveness
- Attribute conversions
- Provide or measure advertising where legally permitted
Where required by applicable law, we may request consent before activating certain non-essential advertising or analytics technologies.
Customers may also be able to manage applicable privacy preferences through our cookie controls or Your Privacy Choices page.
Disclosure of Personal Information
We may disclose personal information to third parties that assist us in operating our business.
These may include:
E-commerce and Hosting Providers
Including Shopify and related technology providers used to operate our online store.
Payment Providers
To securely process customer transactions.
Shipping and Fulfillment Providers
To prepare, ship, track, and deliver customer orders.
Customer Service Providers
To assist us in communicating with customers and resolving customer inquiries.
Security and Fraud Prevention Providers
To help protect our website, transactions, business, and customers.
Analytics and Advertising Providers
We may work with advertising and measurement providers to understand website activity, measure advertising performance, attribute conversions, and provide advertising where permitted.
Depending on the technologies enabled on our website, these providers may include AppLovin and other advertising or analytics providers.
AppLovin
Where enabled, we may use AppLovin advertising and measurement technologies, including pixels, cookies, scripts, and similar technologies.
These technologies may be used to:
- Measure advertising performance
- Understand interactions with advertisements
- Attribute website activity or purchases to advertising campaigns
- Detect or prevent fraud
- Provide or measure advertising
Information processed in connection with AppLovin technologies may include:
- Device information
- Browser information
- IP-derived information
- Cookie or advertising identifiers
- Website interactions
- Advertising campaign information
- Purchase or conversion events
Such processing is subject to applicable law and customer privacy choices.
AppLovin may process information according to its own privacy practices.
For more information regarding AppLovin's privacy practices, please review AppLovin's Privacy Policy.
Targeted Advertising
Depending on applicable law and your privacy choices, we and our advertising providers may use information about website activity to provide, measure, or improve advertising.
Some jurisdictions may describe certain advertising-related disclosures as a:
- Sale of personal information
- Sharing of personal information
- Targeted advertising
- Cross-context behavioral advertising
Where applicable, customers may exercise relevant opt-out choices through our Your Privacy Choices page or other privacy controls provided on the website.
Legal Bases Where Applicable
Depending on applicable privacy laws, we may process personal information based on:
- Performance of a contract, including processing and fulfilling an order
- Legitimate business interests
- Customer consent
- Compliance with legal obligations
Your Privacy Rights
Depending on where you live, applicable privacy laws may give you rights concerning your personal information.
These may include rights to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Obtain a copy of certain personal information
- Opt out of certain targeted advertising
- Opt out of certain sales or sharing of personal information
- Withdraw consent where applicable
- Appeal certain privacy-request decisions where applicable
We will not unlawfully discriminate against customers for exercising applicable privacy rights.
To submit a privacy request, contact:
We may take reasonable steps to verify your identity before completing certain requests.
Global Privacy Control
Where required by applicable law and supported by our systems, we may recognize qualifying browser or device-based privacy preference signals, including Global Privacy Control.
Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Notice.
These purposes may include:
- Providing services
- Maintaining transaction records
- Resolving disputes
- Preventing fraud
- Meeting accounting, tax, regulatory, or legal obligations
Retention periods may vary depending on the type of information and purpose of processing.
Data Security
We maintain reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
International Data Transfers
Our service providers, fulfillment providers, technology providers, and advertising partners may process personal information in countries or regions other than the country in which a customer resides.
Where required by applicable law, appropriate safeguards may be used in connection with international transfers of personal information.
Children
ORDENLIO is not directed to children in circumstances where applicable law prohibits the collection or use of children's personal information.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has improperly provided personal information to us, please contact:
Third-Party Services and Links
Our website may contain links to third-party websites or rely on third-party services.
Third-party privacy practices are governed by their own privacy policies, and we are not responsible for their privacy practices.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect operational, legal, regulatory, or technological changes.
The “Last Updated” date at the top of this page will indicate when the policy was most recently revised.
Contact Us
ORDENLIO
Operated by METRO RICH LIMITED
Email: service@ordenlio.com
Business Address:
Shop No. 1, L7, MegaBox, Enterprise Square Five
38 Wang Chiu Road
Kowloon Bay, Kowloon
Hong Kong